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EnviroCitizen FAQ's
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How do I find the product that I'm looking for?  
You can find a product by using the keyword(s) search or searching by Manufacturer. Clicking on the product will provide more information, or if you like, you can Contact Us for more personalized service.

How can I pay for my order?
 
EnviroCitizen proudly accepts a wide variety of payment methods. We currently accept eCheck, Visa, MasterCard, American Express, Discover, Google Checkout, and PayPal. These icons are prominently displayed at the bottom of every page.

Is my personal and payment information secure with EnviroCitizen.org?
 
Yes. EnviroCitizen.org is proud to partner with VeriSign, the foremost provider of 128 bit SSL (Secure Socket Layer) encryption, to safeguard your personal and sensitive information. To learn more please click the VeriSign icon at the bottom of any EnviroCitizen.org web page.

Will I have to pay sales tax?
 
Sales tax is only required for orders shipped to New York State residents. All orders will be charged the applicable sales tax according to your locality.

How Do I redeem a Coupon or Gift Certificate?
 
During the checkout process you will encounter a space to enter your coupon or gift certificate redemption code.

How will my package be shipped?
 
EnviroCitizen is proud to partner with UPS, FedEx and USPS as our shipping providers. Choice of carrier is at our sole discretionWe currently offer ground, 2-day and overnight shipping services. Items that exceed UPS or FedEx weight or size restrictions may be shipped via Freight Carrier. If your order requires shipment via Freight Carrier you will be contacted with a shipping quote prior to final processing of your order.

Will my entire order be shipped together?
 
Not always. EnviroCitizen.org ships from a number of different warehouses across the country. As a result, your order may arrive in separate shipments.

Why hasn't my package arrived yet?
 
The status of your order is easy to find.

• Check your e-mail. We will notify you if there are delays.

• Visit the website. Login to My Account for your History. Information about your open orders, tracking, and past orders is available there.


• If you still have questions about your order, please contact us

What if I'm not happy with my purchase?
 
It is our goal that our customers be satisfied with their purchases at EnviroCitizen.org. If you are not satisfied with your purchase, please view our Return Exchange and Warranty Policy.

What if my product is/becomes defective?
 
All warrantees are dealt with by the manufacturer of the product. Please view our Return Exchange and Warranty Policy.

What is your Privacy Policy?
 
At EnviroCitizen.org we take your privacy very seriously. To learn more about our EnviroCitizen.Org Privacy Policy click here .

What is your Conditions of Use Policy?
 
As you know, all websites must detail their Conditions of Use. To view the EnviroCitizen.Org Conditions of Use please click here .

How do I learn more about EnviroCitizen.org?
 
We would be happy to share our story with you. To learn more please click here to be taken to our ABOUT US page.

How do I become part of the EnviroCitizen Community?
 
In order to participate please click here or click the JOIN OUR ECO-FRIENDLY COMMUNITY banner at the top of this web page.

Can I advertise on EnviroCitizen.org?
 
If you feel your Ad or affiliate program is a fit for our eco-friendly site, please click here to Contact Us with your inquiry.

Would EnviroCitizen.org consider making my eco-friendly products available to their customers?
 
Absolutely! We are always interested in great products and great ideas that make sense to our customers. In order to be considered please click here to Contact Us .